Refund policy

At Dear Nightie, we want you to choose a piece you will love. Please read the product description, photographs and size guide for your chosen style before ordering. If you need help choosing a size, contact us before placing your order.

Change of mind & sizing

We do not offer voluntary returns or exchanges for change of mind. This includes choosing the wrong size or colour, preferring a different style, or deciding that you no longer want the item. This policy applies to full-price and sale purchases.

This does not affect your rights where an item is faulty, incorrectly supplied or materially different from its description, or where a statutory cancellation or return right applies. In particular, the UK and EU cancellation rights below take priority over our change-of-mind policy.

Cancellation after dispatch

Once your order has been dispatched, we do not accept cancellation or refund requests solely because you have changed your mind. This does not affect your rights where goods are faulty, damaged, incorrectly supplied or materially different from their description, or where you have a statutory right to cancel, return goods or receive a refund, including the UK and EU rights explained below.

Faulty, damaged or incorrect items

If there is a problem with your order, please contact us through our Contact page with your order number or other proof of purchase and a description of the issue. Clear photographs, where possible, help us assess the problem. Please notify us promptly after discovering an issue; this request does not impose a time limit on your statutory rights.

We will assess the issue and provide the repair, replacement, refund or other remedy required by applicable consumer law. For a major failure under Australian Consumer Law, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss. For other failures, we will provide an appropriate remedy within a reasonable time.

Normal wear or damage caused by misuse or failure to follow appropriate care instructions does not, by itself, establish a product fault. This does not exclude any underlying defect or statutory right. Original packaging, unused condition and attached tags are not prerequisites for a valid faulty-item claim.

Returning an item

Please contact us for the appropriate return instructions and address before posting an item. Do not assume the sender address on your parcel is the return address. This helps us locate your return and does not make statutory cancellation dependent on our approval.

For a confirmed fault, damage or fulfilment error for which we are responsible, we will arrange or reimburse reasonable return postage as required by law. Keep your postage receipt and proof of return.

UK & EU online cancellation rights

If you are a consumer in the UK or EU, you may cancel your online purchase without giving a reason by notifying us within 14 days after receiving the goods. For an order delivered in separate parcels, the period generally starts when the last item is received. Send your name, order number and a clear statement that you wish to cancel through our Contact page. Return the goods within 14 days after notifying us.

You bear the direct cost of returning goods for this type of cancellation, unless the return concerns a fault or error for which we are responsible or applicable law requires otherwise. Handle garments only as necessary to establish their nature, characteristics and fit. Where permitted by law, a refund may be reduced for loss in value caused by handling beyond what is necessary; merely opening packaging does not automatically remove your cancellation right.

For cancellation of the whole order, we will refund the item payments and the cost of our least expensive standard delivery option. Any extra cost of an upgraded delivery service is not refundable under this cancellation provision. Reimbursement will be made within 14 days of your cancellation notice, although we may withhold it until we receive the goods or evidence of their return, whichever is earlier, where legally permitted.

Refund method & your rights

Refunds are made to the original payment method unless you expressly agree otherwise, without a refund processing fee. Your payment provider may take additional time to show the credit. We do not require you to accept store credit instead of a refund to which you are legally entitled.

Nothing in this policy excludes or restricts rights under Australian Consumer Law or any other mandatory consumer protections applicable to your purchase. Those rights also apply to discounted items. Any mandatory local cancellation rights take priority over this policy.

Questions? Please contact Dear Nightie customer care.