Terms of service

Last updated: 12 November 2026

About Dear Nightie

Dear Nightie is operated by JOINI J PTY LTD, ABN 20 685 268 884, Australia. Our online store is hosted on Shopify. These terms apply to purchases made through dearnightie.com.

Shopping with us

Please provide accurate contact, delivery and payment information and ensure you are authorised to use your selected payment method. You do not need to create an account to place an order. If you create an account, keep your login details secure.

Products and sizing

Please review the product description and garment measurements before ordering. Colours may appear slightly different depending on lighting and your screen. This does not limit your rights if a product is faulty or materially different from its description.

Prices and payment

The currency and total payable are shown at checkout. Review your items, shipping charges, discounts and any taxes shown before paying. Prices may change for future orders, but we will not increase the agreed price of a confirmed order without your consent. Payments are processed through the payment providers offered at checkout.

Orders and availability

You will receive an order confirmation after placing an order. If an item is unavailable or there is a material pricing or listing error, we will contact you promptly to discuss an alternative or cancellation and refund. We will not substitute a product without your agreement. If we cannot fulfil your order, we will refund the amount paid for the unfulfilled items and any associated shipping charges as applicable.

Delivery

Orders are dispatched from China and involve international transit. Delivery is not an Australian domestic delivery service. Available destinations, shipping charges and any delivery estimates are shown in our Shipping Policy or at checkout. Estimates are not guaranteed dates. Customs processing, public holidays and carrier delays may affect delivery. Contact us if your order is delayed, missing or damaged; we will help resolve the issue and honour your applicable consumer rights.

Changes, cancellations and returns

Contact us as soon as possible if you need to change or cancel an order. We will confirm whether the request can be accommodated before dispatch. Once dispatched, our Return and Refund Policy applies, together with any mandatory cancellation rights in your country. Please read that policy before purchasing.

Your consumer rights

Nothing in these terms or our policies excludes, restricts or modifies rights that cannot lawfully be excluded, including rights under the Australian Consumer Law and any applicable mandatory consumer protections in your country. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Website use and privacy

Please use our website lawfully and do not attempt to disrupt it, misuse another person's information or infringe intellectual property rights. Our Privacy Policy explains how personal information is handled. External websites linked from our store have their own terms and privacy practices.

Updates and contact

We may update these terms for future purchases. The terms applicable when you place your order continue to govern that order, subject to mandatory law. For order, delivery or return enquiries, use our Contact page and include your order number where available. Please do not send payment card details through the contact form.